Shipping Policy

This Delivery Policy explains how orders placed on the Lunivana.com website are processed, shipped, and delivered. By completing a purchase on our website, you acknowledge that you have read, understood, and unconditionally agree to all the terms set forth in this Policy.

Lunivana is operated by DAZZLEYOUREYES LTD (Company Registration No. 10979723), with its registered address at 45 Cambridge Close, Harmondsworth, West Drayton, England, UB7 0AN. References to “Lunivana”, “we”, “our”, or “us” in the text refer to this brand and its operating entity.

Order Fulfilment Overview
Lunivana works with international logistics partners to ship orders to customers across multiple regions. This policy outlines expected handling times, delivery estimates, and responsibilities associated with shipping.

Shipping Coverage
We ship to most international destinations. Availability of shipping destinations may vary depending on local regulations or courier limitations. If your country is not selectable during checkout, please contact Support@restepy.shop for assistance.

Shipping Fees
Shipping charges are calculated based on the destination, parcel weight, and dimensions. The exact fee will be displayed at checkout before you complete your payment.

Orders with a subtotal of US$50.00 or more qualify for free standard shipping. For orders below this amount, standard shipping rates apply.

Order Processing
After an order is placed, a confirmation email will be sent to the email address provided at checkout. Orders are typically prepared and dispatched within 1 to 3 business days, excluding weekends and public holidays. During periods of high demand or promotional events, processing times may be extended. Customers will be notified if a material delay occurs.

Estimated Delivery Time:
Estimated delivery times vary depending on the destination and the shipping method selected. Standard international shipping typically takes 7 to 21 business days, while express options (if available) may deliver within 3 to 7 business days. Estimated delivery times are provided for reference only and are not guaranteed, as shipping times may be affected by customs procedures, weather conditions, or carrier delays.

Customs, Duties, and Taxes
International shipments may be subject to customs inspections, import duties, or local taxes imposed by the destination country. Such charges are the responsibility of the recipient and are not included in the order total. Customers are encouraged to check local import regulations prior to placing an order.

Shipment Tracking
Once an order has been dispatched, a shipping confirmation email containing tracking details will be provided. Tracking updates are subject to the courier’s system and may not be immediately available after dispatch.

Delivery Exceptions
Lunivana is not responsible for parcels reported as lost or stolen after delivery has been confirmed by the carrier. In the event of delivery delays, we will assist in liaising with the courier where possible. Orders returned due to incorrect or incomplete address details may be subject to additional reshipping fees.

Address Accuracy
Customers are responsible for ensuring that shipping information provided at checkout is complete and accurate. Delays or delivery failures caused by incorrect address details are not the responsibility of Lunivana.

Shipping Limitations
Deliveries to post office boxes are not supported; a valid physical address is required. Shipments to remote or rural areas may take longer than estimated and may incur additional charges depending on courier policies.

Returns and Return Shipping
Return shipping costs are borne by the customer unless the return is due to an item confirmed as defective or incorrectly supplied. Customers are advised to use a trackable return method, as Lunivana is not liable for items lost during return transit. Return instructions and addresses will be provided by contacting Support@restepy.shop.

Customer Support
For shipping-related enquiries, order assistance, or delivery concerns, please contact Support@restepy.shop. Our support team will respond as promptly as possible during business days.